Question 1

What is EurekaMind?

Accepted Answer

EurekaMind is an AI note card: a dedicated device that captures conversations, transcribes them, and turns them into structured notes, action items, and calendar tasks. It is designed to help you stay in the conversation and review the important details later.

Question 2

How is EurekaMind different from a phone recording app?

Accepted Answer

A native phone recorder primarily captures audio. EurekaMind is designed around dedicated capture controls, a multi-microphone input, speaker diarization, action items, calendar workflows, and notes linked to people. Availability and results depend on the current hardware, firmware, app version, environment, and configuration.

Question 3

What's the difference between EurekaMind 1.0 and EurekaMind 2.0?

Accepted Answer

Both versions provide AI-assisted transcription, notes, AskAgent, and contact-linked workflows. EurekaMind 2.0 adds a 0.96-inch LCD status display, a Corner Action Key, a physical microphone control, standard USB Type-C charging, and an updated exterior. Choose the version whose current hardware and workflow fit your use case.

Question 4

Why do I need dedicated hardware? Couldn't an app do this?

Accepted Answer

Dedicated hardware can provide a physical capture control, a purpose-built microphone layout, and a device that does not require handling a phone during a conversation. Actual capture quality and workflow behavior vary with the room, placement, noise, firmware, app version, and configuration.

Question 5

How do I start recording?

Accepted Answer

On EurekaMind 2.0, long-press the front button for 3 seconds to start meeting or call recording. To capture a quick idea, press and hold the Corner Action Key; release it to finish the quick capture. Vibration feedback confirms the interaction. EurekaMind 1.0 uses the same 3-second long-press start for standard recording. Recordings can be stored locally and synchronized with the companion app when connected.

Question 6

How far can the microphones pick up voices?

Accepted Answer

Usable pickup distance depends on room acoustics, speaker volume, device placement, background noise, and the current hardware and firmware configuration.

As a reference, EurekaMind provides up to 33 ft (about 10 m) pickup range with smart noise reduction for clear, clutter-free audio.

Test the device in your actual meeting environment before relying on it for important recordings.

Question 7

Does it work in noisy environments?

Accepted Answer

The multi-microphone design is intended to improve room capture, but transcription quality still varies with noise, distance, overlap, language, placement, firmware, and transcription settings. EurekaMind has not published a reproducible noisy-room benchmark, so test it in the conditions that matter to you.

Question 8

Can it tell different speakers apart?

Accepted Answer

EurekaMind is designed to support speaker diarization, which separates voices in a transcript. Results vary with overlapping speech, recording quality, language, speaker similarity, and product configuration, so verify the current behavior in the app and test representative recordings.

Question 9

Does EurekaMind record iPhone calls? (iPhone doesn't allow this normally)

Accepted Answer

Yes. When positioned with the phone, the bone-conduction microphone detects phone vibration and call audio from the handset path rather than directly accessing the iOS call-audio stream.

Important: recording calls is regulated in many places. In two-party-consent jurisdictions (for example, several U.S. states), you must obtain consent from all participants before recording. Always follow the recording and consent laws that apply where you are and where the other participants are located. Do not use EurekaMind for covert recording.

Question 10

Do I need consent to record meetings or calls?

Accepted Answer

Yes, in many cases. EurekaMind is a discreet recording device, so you are responsible for complying with applicable recording and consent laws. As a general rule, obtain consent from all participants before recording meetings or calls, and be especially careful in two-party-consent jurisdictions and when recording across borders.

Question 11

What's the bone-conduction mic for?

Accepted Answer

The bone-conduction microphone is designed to detect vibration from the phone during call recording, helping capture call audio without direct access to the iOS call-audio stream. Actual capture quality depends on placement, contact, noise, firmware, and the current product configuration.

Question 12

What's the physical mic switch on EurekaMind 2.0 for?

Accepted Answer

The physical microphone switch is located on the side of EurekaMind 2.0. Slide the switch up to select call recording mode, which uses the bone-conduction pickup path for phone-call audio. Slide the switch down to select ambient recording mode, which uses the built-in environmental microphones to capture the surrounding room. Confirm the current production-hardware labeling in the product documentation before relying on it.

Question 13

Can I take photos while recording?

Accepted Answer

Yes — using your phone's camera through the companion app.

Photos captured during a recording are automatically associated with that recording and organized with the meeting's notes, so a whiteboard photo or business-card snap stays in context with the conversation it relates to.

If you photograph other people or whiteboards containing their information, obtain their consent as required by law.

Question 14

What languages does EurekaMind support?

Accepted Answer

EurekaMind supports 18 ASR (speech-to-text) languages — including Mandarin, English, Cantonese, Japanese, Korean, French, German, and Spanish — and translation across 138 languages. The app interface is available in 10 languages and automatically follows your phone's system settings; manual in-app language switching is currently not supported.

Question 15

How accurate is the transcription?

Accepted Answer

Accuracy varies with language, accent, speaking speed, overlapping speech, room acoustics, device placement, firmware, and transcription settings.

In a quiet meeting room with clear, standard-accent speech, transcription is generally usable for meeting notes.

EurekaMind has not published a controlled, reproducible accuracy benchmark, so test representative recordings before making a purchase or team-wide deployment decision.

Question 16

Which AI models does EurekaMind use?

Accepted Answer

Starter includes ChatGPT, Claude, Gemini; AskAgent selects among the model families according to the task.

Question 17

Can EurekaMind auto-generate summaries, action items, and PPTs?

Accepted Answer

Yes. Starter includes unlimited AI summaries and can generate structured summaries, action items, and exportable documents.

Question 18

What is AskAgent and what can it do?

Accepted Answer

AskAgent is the AI assistant in the app. It can use meeting content and permitted external information to support questions, research, and report drafts. Review outputs before relying on them; feature availability depends on the current product, app version, and configuration.

Question 19

How does EurekaMind link notes to specific people?

Accepted Answer

EurekaMind can use speaker separation and contact information to help organize recordings, notes, and action items around people after user confirmation. Verify associations in the app before relying on them.

Question 20

Can EurekaMind work as a lightweight CRM?

Accepted Answer

EurekaMind can support relationship context by organizing meeting history, notes, photos, summaries, and action items around contacts. It does not replace a dedicated CRM for pipeline reporting or other specialized sales operations.

Question 21

Can I search across all my recordings?

Accepted Answer

You can search across recordings, notes, and other knowledge-base content by keywords and people. Search scope and filters depend on the current app and PC Web version.

Question 22

How long does the battery last?

Accepted Answer

Battery life varies by product version, settings, connection state, and usage.

As a reference: EurekaMind 1.0/2.0 has a 400 mAh battery, providing up to 30 days of standby time and up to 30 hours of continuous recording (loop-recording mode).

Check the current product documentation for the applicable recording and standby guidance before purchase.

Question 23

How much can I store on the device?

Accepted Answer

EurekaMind 1.0 and 2.0 have 64 GB of local storage. Actual capacity depends on recording settings, file formats, and product configuration; check the current product documentation before purchase.

Question 24

What is the 0.96-inch screen on EurekaMind 2.0 for?

Accepted Answer

The 0.96-inch LCD status display lets you quickly check key device and recording state, including recording and connection information, without opening your phone. AI summaries and main action items are reviewed in the app or PC Web for EurekaMind 2.0.

Question 25

What's the Corner Action Key?

Accepted Answer

The Corner Action Key is the raised quick-capture button at the top-right of EurekaMind 2.0. From standby, press and hold it to capture a quick idea; release it to finish, with vibration feedback. During recording, with the screen on, briefly press the round main button to add a timestamp marker so you can later jump to that moment.

Question 26

How do I charge EurekaMind?

Accepted Answer

EurekaMind 2.0 uses standard USB Type-C. EurekaMind 1.0 uses a custom magnetic charging cable that ships in the box.

Question 27

How do I export or manage files on the device?

Accepted Answer

You can sync recordings to the companion app and review or manage them in the app and PC Web. On PC Web, EurekaMind can generate PPT presentations and analytical reports from recordings. Exact export formats depend on the current app and web version.

Question 28

Does EurekaMind work offline?

Accepted Answer

Recording and local storage work offline. Connected AI processing enables transcription and summaries; AskAgent and other connected AI features require an internet connection.

Question 29

Where is my data stored?

Accepted Answer

Recordings can be stored locally. Transcription, summaries, and other connected AI features require a connection to the Service. Our servers are located in Singapore, and personal information may be transferred, stored, and processed internationally. We apply administrative, technical, and physical safeguards such as encryption and two-factor authentication; see the Privacy Policy for details.

Question 30

Which apps does EurekaMind work with?

Accepted Answer

EurekaMind is available through the companion mobile app and PC Web, synchronized to the same account. PC Web is the supported environment for generating PPT presentations and deep analytical reports from recordings.

Question 31

Does EurekaMind integrate with my calendar?

Accepted Answer

EurekaMind can connect with Google Calendar. After your confirmation, dated action items and reminders can be synchronized into your calendar workflow.

Question 32

Does EurekaMind integrate with Google Calendar / ChatGPT / Slack / Notion?

Accepted Answer

Yes. The app can connect with Google Calendar, ChatGPT, Slack, and Notion so relevant information, action items, or work outputs can be shared or saved into external workflows. Availability depends on the current app version, account permissions, and the configuration of the connected service.

Question 33

How do I pair EurekaMind with my phone?

Accepted Answer

Press the front button to start Bluetooth pairing. In the EurekaMind app, choose “Pair new device” and confirm. After the first pairing, the card automatically reconnects when in range.

Question 34

Is my data encrypted?

Accepted Answer

We apply administrative, technical, and physical safeguards, including encryption, two-factor authentication, and contractual confidentiality obligations, to protect personal information. See the Privacy Policy for details on these safeguards and how personal information is handled.

Question 35

Can I delete recordings? Permanently?

Accepted Answer

You can delete recordings in the app. For deletion and retention behavior across synchronized copies, cloud storage, and backups, refer to the current Privacy Policy and system data-retention process.

Question 36

How does EurekaMind protect my personal information?

Accepted Answer

The Privacy Policy explains that we apply industry-standard administrative, technical, and physical safeguards and address data incidents, user rights, and international transfers under applicable law.

Unless otherwise specified in the policy, we do not share your personal information with third parties or use it to train artificial intelligence. The policy describes limited disclosures required by law, protected business transactions, or your explicit consent. We also do not sell or share personal information for cross-context behavioral advertising as defined by applicable U.S. state laws.

EurekaMind holds ISO 27001, ISO 27701, ISO 20000, and ISO 22301 certifications. Our hardware has also passed CE-RED, FCC ID, and RoHS compliance certification. Independent certification bodies conduct on-site audits, annual surveillance audits, and a full reassessment every three years; certification may be suspended or withdrawn if requirements are not maintained. These standards cover information security, privacy management, IT service management, and business continuity, and are recognized across more than 170 countries and regions. Security or legal teams can request supporting materials at contact@eurekamind.ai.

You can submit access, correction, deletion, consent-withdrawal, portability, or other applicable privacy-rights requests to support@eurekamind.ai.

Question 37

How much does EurekaMind cost?

Accepted Answer

Pricing varies by product version, SKU, and promotion. Please refer to the official website and checkout page for the current price of your selected product.

Question 38

What's in the box?

Accepted Answer

Package contents vary by version and SKU. EurekaMind 2.0 uses a standard USB Type-C charging cable, while EurekaMind 1.0 uses a custom magnetic charging cable. Please check the current product page for the exact in-box contents of your selected SKU.

Question 39

When does EurekaMind ship?

Accepted Answer

Orders are typically dispatched within 24 hours after successful order placement. Transit time depends on the destination country or region and the logistics service available for the address.

Question 40

What's the warranty?

Accepted Answer

Return and warranty terms depend on the current policy, product SKU, and region. Please refer to the official Warranty / Returns details page for the applicable terms before purchase.

Question 41

How do I get support?

Accepted Answer

Need a hand? Reach us through any of these:
• In the EurekaMind App: tap "Support"
• In the EurekaMind PC workstation: click "Support"
• On the Official website: click "Support"
• Email us at: support@eurekamind.ai

We aim to respond within 1 business day; response times may vary during peak periods.

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